We recognize that some institutions may not be able to sign the license for their library acquisition within the allotted timeframe. If you require extra time to sign this document, please let us know.
North, Central and South America
When we send out the license for signing, we ask that within 5 days you acknowledge the receipt of the license. If you do not acknowledge this, we follow up in a few days. If this process is going to take you longer than expected, or if an invoice is required before the license is signed, please let us know by contacting your sales manager directly or email [email protected]
Africa, Asia, Europe, the Middle East and Oceania
When we send out the license for signing, this will have a signature due date. If you are not able to make this date, please email [email protected] with the date that you expect to sign. This will ensure we do not chase you for your signature.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article